City99 believes that online gaming should be enjoyable entertainment, not a burden. We provide a range of tools and guides to help every member play smart, safely, and within their means.
We provide a range of protection mechanisms and support so you can enjoy the city99 platform with full peace of mind and responsibility.
Set daily, weekly, or monthly deposit limits based on your financial capacity. These limits take effect immediately and can be reduced at any time through your account settings.
Set a maximum duration for each of your gaming sessions. When the set time is up, the city99 system will send an automatic reminder and temporarily pause your session.
Need a short break? Use the Cool-Off feature to suspend account access for 24 hours to 6 weeks. This period cannot be shortened once activated, helping you get a full rest.
If you feel that gaming is starting to affect your daily life, the self-exclusion option lets you close account access for a period of 6 months to 5 years. Our team will fully respect this decision.
Track your deposit history, withdrawals, losses, and time spent playing in full detail through your account dashboard. Complete transparency helps you make smarter decisions.
The city99 support team is specially trained to assist members who need guidance on responsible gaming. Reach us via live chat at any time — no question is too small.
Responsible gaming means enjoying betting activities purely as a form of entertainment — not as a source of income, an escape from stress, or a way to recover lost money. At city99, we take this seriously not merely to fulfil licensing requirements, but because we genuinely care about the well-being of every member.
The city99 platform is designed to deliver a fun, fair, and safe gaming experience. However, we recognise that a small number of users may find it difficult to control their gaming habits. That is why we provide a range of self-control tools, informational resources, and support channels that are easily accessible to all members, with no conditions attached.
Our goal is simple: every gaming session at city99 should end with a smile, not regret. By understanding and practising responsible gaming principles, you can continue enjoying the entertainment we offer with greater peace of mind and control.
There are a few simple principles that can help you stay in the safe zone while using the city99 platform. These are not restrictions, but practical guidelines that can make the difference between healthy entertainment and more serious problems.
Decide on the amount of money you willing to lose before starting a gaming session. Treat this amount as an entertainment cost, just like buying a movie ticket or enjoying a special dinner. Once the budget is spent, end the session without guilt.
Set a clear time limit for each session. Playing for too long can impair your judgement and lead to poor decisions. Use city99's session time limit feature to receive automatic reminders.
Chasing lost money is one of the most dangerous habits in gaming. Every game is independent and random — previous outcomes have no influence on future results. Accept losses as part of the gaming experience.
Avoid playing when you are stressed, sad, angry, or after consuming alcohol. An unstable emotional state can lead you to place larger bets than intended and cause you to disregard the limits you have set.
Make sure online gaming does not take over quality time with your family, work, hobbies, or social activities. Balance is the key to a healthy lifestyle and gaming that stays enjoyable.
It is important to recognise the early signs of a gambling problem before it becomes more serious. Many people are unaware they are facing an issue because it develops gradually. Here are some warning signs to watch out for in yourself:
Answer the following questions honestly. If your answer is "Yes" to more than two questions, we recommend you consider speaking with someone you trust or using the support tools we provide.
Have you ever played longer or spent more money than you originally planned?
Have you ever tried to cut back on your playing time but failed to do so even when you wanted to?
Has gambling ever caused you to neglect work, studies, family, or other important responsibilities?
Have you ever borrowed money or sold belongings to fund your wagering?
Do you feel the need to hide your gambling habits from loved ones or family?
Have you ever gambled as a way to cope with stress, loneliness, anxiety, or sadness?
You are playing responsibly. Keep up these good habits and periodically review the limits you have set.
There are several warning signs. Consider using the deposit limit or session time limit tools available in your city99 account, and talk to someone you trust.
We strongly encourage you to contact the city99 support team or a relevant addiction support organisation immediately. You do not have to face this alone.
All self-control tools can be accessed directly through the "Account Settings" within the city99 platform. No additional documents are required and most changes take effect immediately. Below is a quick guide to each key tool:
Register a city99 account today and enjoy over 1,000 game options with peace of mind. We provide a fair, secure platform equipped with self-control tools so you stay in control during every gaming session.