Terms and Conditions City99 —
A Complete Guide for All Members

By registering an account, making a deposit, or using any service provided by city99 on the website city99.vin, you hereby acknowledge that you have read, understood, and agreed to be bound by all Terms and Conditions set out in this document.

These terms constitute a legally binding agreement between you as a member and city99 as the platform operator. If you do not agree with any part of these terms, you are required to stop using our platform and contact the support team to close your account if you have already registered.

City99 reserves the right to amend, add to, or remove any part of these terms at any time. Amendments take effect immediately upon being published on the website. Continued use of the platform after amendments are published constitutes acceptance of the updated terms.

To use city99 services, you must meet the following requirements:

• At least 18 years at the time of registration.
• Register using accurate and current personal information — your full name, phone number, and valid bank details.
• Has never been banned or suspended from the city99 platform previously.
• Acting on your own behalf and not as a representative or agent of any third party.
• Not located in a region or country where the use of online gambling platforms is prohibited.

Each individual is only permitted to hold one account only. Creating multiple accounts as a single individual — whether using different names, phone numbers, IP addresses, or bank details — is a serious violation and may result in all associated accounts being closed and balances forfeited without notice.

City99 reserves the right to reject any individual's registration application without providing a reason. city99's decision in this matter is final and non-negotiable.

You are solely responsible for the security of your account login credentials. city99 recommends using a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols — and never sharing your login details with anyone.

Any activity that occurs on your account is considered to have been carried out by you. city99 is not responsible for any losses resulting from unauthorized access caused by your failure to keep your login credentials secure.

• Enable two-factor authentication (2FA) for added protection.
• Do not log in over unsecured public Wi-Fi networks.
• Always log out after using the platform, especially on shared devices.
• Report any suspicious activity to the city99 support team immediately.

If you suspect your account has been accessed by another party, contact our customer support immediately via the platform's live chat for prompt action.

City99 supports a variety of local Malaysia payment methods for members' convenience. All financial transactions are protected with 256-bit SSL encryption and processed securely.

Deposit Terms:

• Minimum deposit: RM10 per transaction.
• Deposits must be made through a bank account or digital wallet registered in your own name.
• Third-party deposits are not accepted and will be returned minus any processing fees.
• City99 is not liable for any delays caused by banks or payment providers.

Withdrawal Terms:

• Minimum withdrawal: RM30 per transaction.
• Withdrawals processed within 5–15 minutes upon approval.
• Withdrawals can only be made to a registered and verified account in the member's name.
• KYC verification may be required before your first withdrawal or for amounts exceeding certain limits.
• City99 reserves the right to request supporting documents to ensure security and compliance with financial regulations.

City99 offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to terms and wagering requirements clearly stated in each promotional offer.

General Bonus Rules:

• Bonuses cannot be withdrawn as cash until the wagering requirement has been fully met.
• Wagering requirements are typically between 10x and 30x the bonus amount, depending on the promotion type.
• Some games may not count, or may only partially count, toward fulfilling wagering requirements.
• Each promotion may only be claimed once per account, phone number, IP address, and device.
• Bonuses obtained through fraudulent means or system abuse will be cancelled immediately.

Bonus Validity Period:

• Most bonuses have a validity period of 7 to 30 days, depending on the promotion type.
• Unused bonuses will expire automatically once the validity period ends.
• City99 reserves the right to cancel or modify any promotion at any time without prior notice.

All games available on the city99 platform — including slots, live casino table games, sports betting, and esports — are subject to their respective rules. Members are responsible for understanding the rules of each game before participating.

• Completed game results are final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption during gameplay, city99 reserves the right to void or continue the round depending on the circumstances.
• The minimum and maximum bet for each game are as displayed within the game interface.
• City99 uses a Random Number Generator (RNG) system certified by an independent auditing body to ensure the fairness of all games.
• The use of automated software, bots, or any method that provides an unfair advantage is strictly prohibited and may result in immediate account closure.

For sports betting, city99 reserves the right to void bets if an event is cancelled, suspended for more than 24 hours, or if there is evidence of match manipulation. Voided bets will be returned to the member's account balance within 24 hours.

City99 respects the privacy of every member and is committed to protecting your personal data in accordance with industry best practices and applicable data protection laws. All personal information provided during registration and while using the platform is stored securely.

• Your personal data is used solely for account management, payment processing, and service improvement purposes.
• City99 does not sell, rent, or disclose your personal data to third parties without your consent, unless required by law.
• All communications between your device and city99 servers are protected with 256-bit SSL encryption.
• You have the right to request a copy of your personal data or delete your account at any time by contacting customer support.

For more information on how city99 handles your personal data, please refer to our Privacy Policy in full.

City99 reserves the right to suspend, restrict, or close any member's account without prior notice in the event of a breach of the following terms:

• Multiple account registrations or use of false information.
• Systematic abuse of bonuses or promotions.
• Use of automated software, bots, or other fraudulent methods.
• Money laundering or any suspicious financial activity.
• Attempts to hack, damage, or disrupt the platform's functionality.
• Disruptive, threatening, or abusive behaviour toward staff or other members.

Members who wish to voluntarily close their account may do so at any time by contacting customer support. Any remaining balance will be returned upon completion of the verification process, provided all bonus conditions have been met.

City99 believes that online gaming should be an enjoyable form of entertainment that does not cause financial or emotional stress. We are committed to providing a safe and responsible gaming environment for all members.

Responsible gaming tools available to all city99 members include:

• Daily/Weekly/Monthly Deposit Limit: Set your own deposit limit to control your spending.
• Wagering Limit: Set a maximum wagering amount within a specified time period.
• Loss Limit: Set the maximum loss amount you are willing to bear.
• Self-Exclusion: Block access to your account for 24 hours, one week, one month, or longer.
• Play Time Reminder: Receive a reminder after playing for a set period of time.

If you or someone you know shows signs of a gambling problem, we encourage you to contact the city99 support team or seek professional help. For more information, visit the Responsible Gaming us.

City99 provides this platform on an "as-is" basis and makes no express or implied warranties regarding the platform's continuous availability, error-free operation, or fitness for any particular purpose.

• City99 is not liable for any financial losses incurred by members as a result of betting activity on the platform.
• City99 is not liable for any delays or failures caused by factors beyond our control, such as internet disruptions, third-party system failures, or natural disasters.
• City99's maximum liability for any individual claim is limited to the amount of that member's last deposit.
• City99 is not liable for any indirect, incidental, or consequential losses arising from the use of the platform.

The governing law for these terms and any disputes arising from the use of the city99 platform shall be the laws stipulated by the regulatory body that issued our operating licence.

Active city99 members are eligible to join the VIP Program, which offers exclusive rewards based on gaming activity level. The program features multiple tiers — from Silver to Diamond — with increasing benefits at each tier.

• VIP points are accumulated based on the total amount of valid and settled wagers.
• VIP points cannot be transferred between accounts or directly converted to cash.
• City99 reserves the right to modify, add to, or terminate the VIP Program at any time with advance notice to affected members.
• VIP tier upgrades and downgrades are based on wagering performance within the designated period.
• Unclaimed VIP rewards will automatically expire after the validity period.

For full details on VIP Program benefits and terms, please visit the VIP us.

City99 is committed to resolving all member complaints and disputes in a fair, transparent, and timely manner. If you have any enquiries, concerns, or complaints, our support team is available 24 hours a day, 7 days a week.

• Live Chat: The fastest way to get immediate assistance — available directly within the platform.
• Support Email: [email protected] — for detailed enquiries requiring further investigation.
• Response Time: Live chat is answered in under 2 minutes; email within 24 hours.

All formal complaints must be submitted in writing via email, including your account number, details of the complaint, and any relevant supporting evidence. city99 will investigate and respond within 5 business days.